National Customer Service Week 2022

Michelle MachenMauser News, Leadership Messages

Held on the first week of October each year, National Customer Service Week (NCSW) recognizes and celebrates the essential work of customer service professionals. At Mauser Packaging Solutions, our customer service teams play a valuable role the relationship between the Company and our customers. These teams manage the balancing act of processing orders, managing expectations, keeping an eye out for delays and smoothing any bumps in the road. These individuals have a lot of external exposure with our customers and are integral in shaping the customer experience.
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“In honor of National Customer Service Week, I want to recognize all employees who play either a direct or indirect role in supporting our customers and the relationship those customers have with Mauser. These individuals make a huge difference in why customers want to do business with us and is pivotal to our ability to succeed. Thank you for your tireless efforts day in and day out to support our operations and maintain relationships with our customers.” 
Mark Burgess, President and CEO

The North American Industrial Packaging (NAIP) business unit, celebrated NCSW this week with activities and recognition events at many facilities and a town hall hosted by Dave Vergo, NAIP President. During the townhall, Vergo provided an overview of the current state of the business unit, highlighted future outlook and key investment areas, and emphasized the importance of providing quality service to our customers. “Our customer service teams are on the front-line taking care of our customers and solving problems. It takes a special person to succeed in customer service and we have a lot of these special people at Mauser,” commented Vergo.

Mauser Customer Service Teams have been recognized at their facilities throughout the week. Scroll through the images below to see examples of how facilities have shown appreciation to these teams.

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In recognition of National Customer Service Week, we say “Thank you” to everyone working in a customer service role at Mauser Packaging Solutions. We appreciate your hard work and dedication to our Company and our customers.