Mauser IT is excited to introduce a redesigned ServiceNow experience that launched earlier this week. This update makes it faster and easier to access support and services. With simplified navigation, dedicated department hubs, and clear, task-based request paths, the new experience helps you quickly find what you need and submit requests with confidence. Whether you need Global IT support, or payroll, AP, or AR assistance in North America, everything is now easier to find and faster to use.
Key Benefits
- Simplified navigation with a consistent, streamlined interface across service areas
- Intuitive submission with clearer options, better guidance, and structured inputs
- Faster resolution with intelligent auto-routing that ensures requests reach the appropriate teams from the start
- Reduced rework and follow-up by capturing key details at point of entry
- Enhanced search for quicker access to forms and resources
The new experience is designed to improve usability and efficiency at every step. Clear, task-based tiles guide you to the right request and remove guesswork. Consistent layouts across departments make navigation easier, while improved auto-routing helps resolve issues faster with fewer handoffs. Enhanced search capabilities allow you to quickly find forms and resources, and you can now attach files directly from screenshots to streamline your requests.
No action is required to prepare for this change. Beginning today, access ServiceNow and start using the updated experience. We encourage you to explore the new pages and take advantage of a more streamlined, intuitive way to connect with support services across the organization.
*Access to ServiceNow is restricted to employees with company network access. Some features may vary based on geographic location.