Mt. Vernon, Ohio Facility (NAIP) Delivers A Perfect Customer Scorecard for 2022

Michelle MachenOur Stories, Industrial Solutions

Congratulations to the Mt. Vernon, Ohio team for delivering a 100% Satisfaction Scorecard for Idemitsu Lubricants in 2022. The scorecard is based on defects, service issues and delivery issues.

Despite overwhelming adversity over the past year, the Mt. Vernon team delivered 125 orders with a total of 6,900 units over the course of 11 months and did so with zero defects, service or delivery issues. “I have worked with Idemitsu for many years, and I am only aware of one other packaging supplier to hit 100% satisfaction in any years since 2017, which was the year that I began attending the annual Idemitsu Suppliers Summit. The Mount Vernon team achieved this in one of the toughest business environments in nearly a generation,” commented Dan Wheeler, North American Industrial Packaging (NAIP) Territory Sales Manager – Midwest.

Delivering 100% satisfaction requires the contributions of every member of a team – from customer service and schedulers to machine operators and delivery drivers. In this instance, the Mt. Vernon team delivered on our commitment to deliver quality products and services to our customers and demonstrated the positive results possible when everyone contributes.

“This accomplishment demonstrated how we want to deliver for all our customers. On time, in full and with zero issues. Great job to the entire Mt. Vernon team on this accomplishment."
Dave Vergo, NAIP Vice President